As the Coronavirus (COVID-19) impact continues to develop, My Best Friend wants you to know that the health and safety of our patients, clients and staff is always our top priority. At the moment we are committed to keeping our hospital operational during regular business hours, but we are also taking further appropriate and necessary actions to follow through on our commitment to keep a safe and healthy environment for all of us. Therefore, we are instituting the following measures:
- Curb-side drop off for ALL appointments: If you are bringing your pet in for an appointment, stay in your car and call our front desk at (314) 567-5577; a technician will get a history and come out to bring your pet inside. We will do our exam, perform diagnostics, vaccinate, etc., and bring your pet back out to you. The veterinarian will then call you with a summary of the visit and collect payment.
- PLEASE WAIT IN THE LOT FOR THE DURATION OF YOUR VISIT.
- WE WILL ONLY BE ACCEPTING PAYMENT OVER THE PHONE AND EMAILING RECEIPTS, SO PLEASE NO CASH OR CHECKS.
- PLEASE LEASH YOUR DOG SECURELY AND BRING THEM OUT OF THE CAR, WE WILL THEN DOUBLE LEASH TO BRING INSIDE. CATS SHOULD BE IN CARRIERS.
- YOU MAY RECEIVE A CALL FROM A BLOCKED NUMBER, THIS MAY BE US, PLEASE ANSWER IT.
- Curb-side delivery of ALL pharmacy items: If you would like a medication refill or prescription diet, call the front desk ahead of time. We will dispense the item and let you know when you may pick up. Once you arrive, call us and a technician will bring the item to your car. Please be patient as call wait times may be longer.
- Telemedicine: If possible, we’ll schedule visits as phone calls to decrease the need for face-to-face contact. Email us photos or videos to help with diagnosis. Our standard office visit fee will be charged over the phone. If the veterinarian decides an in-office exam is necessary, the fee will cover the exam.
We ask that if you or any member of your family are exhibiting signs of illness (fever and cough), you please reschedule your pets’ appointment. Likewise, our staff is instructed not to come in if they are exhibiting signs of illness.
Since we will be conducting more business by phone, we thank you for your patience if hold times increase. We are doing our best to cope with this crisis while continuing to care for your pets.
Please take a moment to read information from the following credible sources: